Admin: Created page with "{{DISPLAYTITLE: Social BPM}} == The Social BPM Trend == Social Business Process Management (BPM) is a concept that describes collaboratively designed and iterated processes. T..."

2017-01-10T14:26:38Z

Created page with "{{DISPLAYTITLE: Social BPM}} == The Social BPM Trend == Social Business Process Management (BPM) is a concept that describes collaboratively designed and iterated processes. T..."

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{{DISPLAYTITLE: Social BPM}}
== The Social BPM Trend ==
Social Business Process Management (BPM) is a concept that describes collaboratively designed and iterated processes. These processes mirror the way that work is performed from a "doer" perspective and experienced from a "receiver" perspective to harness the power of continuous learning.

Social BPM resides at the intersection of process and collaborative activity. It is supported by BPM and social software that makes process design more visible and holistic. This includes the ability to support all process activities — such as collaboration, social networking, collective activities and communications — that are a natural part of "work" to create a holistic process design that is open to influence and change from a variety of perspectives (for example, from customers, partners, suppliers and employees).

The value of social BPM is that it connects structured and unstructured knowledge-centric tasks by understanding the needs of each user (internal and external) and combines social technologies to achieve the process outcome. As such, social BPM moves BPM closer to "design by doing".

In practice, there are two distinct implementations of social BPM, one for process design and the other for process iteration. Social BPM design enables a group to collaboratively work on the design of a process. Social BPM iteration is the act of harnessing knowledge about how the process is experienced while it is being performed, and acting on this to change the process to better reflect preferences and shifts in the user experience. The BP director will be the driving force to integrate social BPM techniques into process analysis and design.

[[Category: Solution Trends]]

Trends:Social BPM - Revision history

Admin: Created page with "{{DISPLAYTITLE: Social BPM}} == The Social BPM Trend == Social Business Process Management (BPM) is a concept that describes collaboratively designed and iterated processes. T..."