Admin: Created page with "{{DISPLAYTITLE: Case Management}} == The Case Management Trend == In the last few years, the enterprise content management (ECM) and business process management (BPM) markets..."

2017-01-10T13:01:22Z

Created page with "{{DISPLAYTITLE: Case Management}} == The Case Management Trend == In the last few years, the enterprise content management (ECM) and business process management (BPM) markets..."

New page

{{DISPLAYTITLE: Case Management}}
== The Case Management Trend ==
In the last few years, the enterprise content management (ECM) and business process management (BPM) markets are converging into a common use case, which has been called case handling, case management, or adaptive case management. The goal of case management is to make knowledge workers more productive by empowering them with control over the process outcome; providing them with full visibility and ability to manipulate all process data; and allowing them to collaborate to manage and evolve to completion each process instance.

This trend is an evolution of the document-centric case thinking as well as process thinking that is motivating vendors to provide a deeper integration between ECM and BPM technology. Vendors are incorporating collaboration technology for knowledge workers to manage the data and outcome of each process instance. The result is that BPM products are becoming more flexible, better integrated with ECM technology, and providing better collaboration environments for knowledge workers.

[[Category: Industry Trends]]

Trends:Case Management - Revision history

Admin: Created page with "{{DISPLAYTITLE: Case Management}} == The Case Management Trend == In the last few years, the enterprise content management (ECM) and business process management (BPM) markets..."