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Created page with "{{DISPLAYTITLE: Real-Time Learning - Business Process Guidance at the Point of Need}} == Introduction == Management guru Peter Drucker coined the term “knowledge worker”..."

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{{DISPLAYTITLE: Real-Time Learning - Business Process Guidance at the Point of Need}}
== Introduction ==

Management guru Peter Drucker coined the term “knowledge worker” in his 1969 book, The Age of Discontinuity. Although knowledge workers were differentiated from manual workers at that time, Drucker concluded that new industries would primarily employ knowledge workers, and that in the information-based economy the role of the knowledge worker would be at the heart of all organizations.

When we accelerate and fast-forward to today, the terms “knowledge worker” and “manual worker” are no longer mutually exclusive. People loading product onto rail cars certainly work with their hands, but they may also contribute knowledge to the business. Toffler observed that typical knowledge workers in the age of knowledge economy must have some automated system at their disposal to create, process, and enhance their own knowledge. In some cases, he argued, they would also need to manage the knowledge of their co-workers; so although knowledge workers engage in “peer-to-peer” knowledge sharing across organizational and company boundaries, forming networks of expertise around their activities, they are not currently enabled enough for their activities they execute. It is not only knowledge workers who would benefit from having more and better, readily available information about their work tasks.

Employees working in business processes with complex applications need more than training to attain the needed competence level. Experience shows that formal training measures will only build the foundation of what users need to be able to use the new software to its full extent.

'''Document''': [[Media:Real-Time Learning - Business Process Guidance at the Point of Need.pdf|Download the Real-Time Learning document]]

[[Category: BPM Concepts & Method Knowledge]]

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	'''Document''': [[Media:Real-Time Learning - Business Process Guidance at the Point of Need.pdf\|Download the Real-Time Learning document]]		'''Document''': [[Media:Real-Time Learning - Business Process Guidance at the Point of Need.pdf\|Download the Real-Time Learning document]]

−	[[Category: ~~BPM Concepts & Method Knowledge~~]]	+	[[Category: Process Management and Process Optimization]]

LEAD Reference Content:Real-Time Learning - Revision history

Admin at 11:35, 11 January 2017

Admin: Created page with "{{DISPLAYTITLE: Real-Time Learning - Business Process Guidance at the Point of Need}} == Introduction == Management guru Peter Drucker coined the term “knowledge worker”..."