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Created page with "{{DISPLAYTITLE: Enterprise Governance & Incident Management}} == Enterprise Governance & Incident Management == In the Run & Maintain phase of the Enterprise Governance & Cont..."

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{{DISPLAYTITLE: Enterprise Governance & Incident Management}}
== Enterprise Governance & Incident Management ==
In the Run & Maintain phase of the Enterprise Governance & Continuous Improvement lifecycle, Incident Management is an important service that supports enterprise governance and control. Incident Management should be used for handling all incidents related to both manual/labour-intensive and automated governance initiatives.

This includes requests for Governance projects (process improvement/redesign), process failures, degradation of services (value streams), or process questions and concerns reported by users, by technical staff, or automatically detected and reported by event monitoring tools. In the context of Enterprise Governance the primary goal of the Incident Management process is to restore normal operations as quickly as possible and minimize the adverse impact on services.

Enterprise Governance also uses the information created by Incident Management to monitor and direct performance & conformance governance aspects. As illustrated in figure 1 are there seven main phases of Incident Management and all of them are interlinked with the Governance CoE, the Governance Roles, the Governance LifeCycle, the Process Templates as well as Governance Change Management.

[[File:Enterprise Governance & Incident Management.png|thumb|800px|left|alt=Figure 1: Incident Management phases are interlinked with the various Governance concepts.|Figure 1: Incident Management phases are interlinked with the various Governance concepts.]]

[[Category: Governance]]

LEAD Reference Content:Enterprise Governance & Incident Management - Revision history

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