Enterprise Standards:Call Center Management Reference Content - Revision history

Admin at 19:59, 28 October 2015

2015-10-28T19:59:45Z

2015-09-01T11:32:57Z

2015-08-10T12:09:45Z

2015-07-13T09:11:40Z

New page

[[Category:Enterprise Management Standards]]

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 {{DISPLAYTITLE:Call Center Management Reference Content}}
-The LEADing Practice Call Center Reference Content has the purpose to identify, develop and tailor call center specific standards and templates that are applied in specific and ongoing projects. Some of the standards and templates of the reference content are:
+The LEADing Practice Call Center Reference Content has the purpose to identify, develop and tailor call center specific standards and artefacts that are applied in specific and ongoing projects. Some of the standards and artefacts of the reference content are:
 *Call Center Competency Map
 *Call Center Business Model

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 The LEADing Practice Call Center Reference Content has the purpose to identify, develop and tailor call center specific standards and templates that are applied in specific and ongoing projects. Some of the standards and templates of the reference content are:
 *Call Center Competency Map
 *Call Center Business Model

← Older revision		Revision as of 12:09, 10 August 2015
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	[[Category:Enterprise Management Standards]]		[[Category:Enterprise Management Standards]]
		+	{{DISPLAYTITLE:Call Center Management Reference Content}}
		+
		+	The LEADing Practice Call Center Reference Content has the purpose to identify, develop and tailor call center specific standards and templates that are applied in specific and ongoing projects. Some of the standards and templates of the reference content are:
		+	<br/>
		+	*Call Center Competency Map
		+	*Call Center Business Model
		+	*Call Center Service Matrix
		+	*The Top Strategic Business Objectives of a Call Center (SBOs)
		+	*Call Center Strategy Map and Model
		+	*The Critical Success Factors of a Call Center (CSFs)
		+	*Call Center Value Drivers
		+	*The Key Performance Indicators of a Call Center (KPIs)
		+	*Call Center Performance Drivers
		+	*Call Center Process Map
		+	*Example of Call Center Process Model in BPM Notations
		+	*Integrated model of Call Center SBOs, CSFs, KPIs and processes
		+	*Call Center Maturity Model
		+	*Call Center Architecture
		+	*Call Center Architectural Layers
		+	*Call Center Business Architecture
		+	*Call Center Application Architecture
		+	*Call Center Service Architecture flow
		+	*Call Center Technology Architecture